Protect mum and dad with Britain's most trusted alarm service

When a personal alarm is pressed, or if fall detection is triggered automatically, it sends an alert through to a 24/7 monitoring team.

Within seconds, a trained responder will speak to you through the device to understand what’s happened and decide what help is needed.  Find out more about how fall detection works here.

A personal alarm is for anyone who wants to feel safer and more supported, especially older adults, people living alone, or those with health conditions or mobility concerns. It’s ideal for people who want to continue living independently at home, with the reassurance that help is always available at the press of a button.

It also gives families peace of mind that their loved one can quickly connect to a trained response team in an emergency.

When the alarm is pressed, you are connected to a trained responder within seconds through Careline365’s EverNear service. They will speak with you to understand what’s happened and stay on the line while arranging the appropriate help.

This may include contacting a family member, caregiver, or emergency services, depending on the situation. If the alarm is pressed accidentally, that’s no problem. The team will simply check that you’re safe before ending the call.

EverNear is Careline365’s personal alarm service, providing 24/7 monitoring and emergency response support. When a personal alarm is activated, EverNear connects you to a trained team who can speak with you, assess the situation, and arrange help quickly.

It's designed to connect you to help when it matters most, whether you're at home or out and about.

EverNear plans from Careline365 start at just £1 a day and are personalised to your needs, so you get the right level of protection. Pick an annual or monthly plan. The alarm itself costs £99 — a one-time payment, and it's yours to keep.

To find out what would best suit you or your loved one, you can get a free quote here.

Your alarm is there to be used, whether that's in an emergency, an accidental press, or your regular monthly test call.

This typical usage is well below our Fair Usage threshold, so most members will never be affected by this.

If we notice unusually high usage on your account, we may get in touch to check that everything is okay and make sure you have the right level of support in place.

In rare cases where usage is exceptionally high over a sustained period, charges may apply under our Fair Usage Policy. 

If you'd like to see the full policy, just get in touch and we'll send it over.

A mobile phone is great for everyday contact, but it isn't designed for emergencies the way a personal alarm is. If you fall or feel unwell, you may not be able to reach your phone and dial for help. A personal alarm is worn on you at all times, and one press of a button connects you straight to our Care Team, who will make sure you get the help you need.

The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.

30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.

Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.

We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.

One call answered every 20 seconds - 765,857 calls have been taken from 1 January 2026 up to 30 June 2026, that's 15,592,207 seconds elapsed. 0.049 calls per second, 1 call every 20.1s, 2.95 calls per minute, 177 calls per hour.


A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.

Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.

Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most.

We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).

We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month. 

4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.

10 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system, was 10.2 seconds (Jan - June 2026).

Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call. 

Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.

Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).

Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service

From less than £1 a day - Annual price for service is £360, which split over a year equates to £0.986 a day.

1.5 million + calls received last year - from June 2025 to June 2026, we received 1,546,555 calls, which equates to an average of 128,879 calls a month. These calls include calls to our triage system and to our Care Team.