Careline365

Help when you need it

Careline FAQ

Frequently Asked Questions

Will the alarm work with my broadband?

Your broadband connection will not be affected by your Careline alarm. Our alarm fits in easily alongside your existing equipment.

How big is the alarm?

The alarm unit is 185 x 122 x 41mm and the pendant is slightly bigger than a £2 coin.

What is VAT exemption?

You qualify for VAT relief if you have a disability or a long-term illness and you are buying the product for your own personal or domestic use.

Find out if you qualify for VAT relief.

When should I wear my pendant?

We recommend that you wear your pendant at all times. Your Careline alarm will only work in your property (unless you have our Careline GPS alarm) but it is often simpler to tuck your pendant inside your clothes when you leave the house. This ensures that your alarm will be ready to use again when you return home. Our pendants are also waterproof, so you can even wear them in the shower!

What happens if I’m not near the loudspeaker/have problems hearing?

This is not an issue and will not affect you using your Careline alarm. Whilst the alarm unit is very loud and the microphone very sensitive, we understand that there are occasions when our customers will be too far away from the alarm to hear it.

In this case, our Care Team will quickly realise that you are not close to the alarm unit and take action. We will firstly call your landline to check whether you are nearer a telephone. The next step will be contacting your nominated contacts or calling the emergency services.

How many units do I need? Can we use two pendants on one box?

You only need one alarm unit per property. This plugs directly into your existing phone line. You can use up to six pendants on one box, making a Careline alarm ideal for couples living together.

How do you know who my emergency contacts are?

Once you have placed an order for your Careline alarm, we require some details about the alarm user. We will send you a form that you can fill in online. Alternatively, a paper form will arrive with the alarm. This form will ask for contact details, medical information and emergency contacts. We will need the completed form returned to us before the alarm is ready to use.

See also: Choosing the right Careline emergency contacts

Careline Customer Reviews

Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.
- Matt Harridge, West Sussex.
It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.
- Jane Martin, Liverpool.
I ordered the Careline equipment over the telephone as I needed to explain the problem. The sales person couldn't have been more helpful, advising the pros and cons of each type of pendant. The order arrived the following day and the set up of the system was very simple.
- Mr Vier, Borehamwood.
I received the alarm the next day, it was easy to set up with the instructions. What I liked about the alarm was my mother could wear it on her wrist and could forget about it and always have the alarm with her.
- Mr Norman, Suffolk.

We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.

For new customers, there is a one-off additional payment of £40.00 which covers the cost of setting up a new account.
* VAT exempt price. Find out if you qualify for VAT exemption.

How careline works for you video

What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency.

The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package.

The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team.

In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

Careline Pendant with neck cord and wrist strap

A powerful little pendant

The pendant which accompanies the Careline alarm's base unit has some useful features:

  • It's lightweight, comfortable and discreet.
  • It can be worn around the wrist or neck.
  • It's waterproof for use in the bath or shower.
  • It has a range of around 100 metres for use in the garden.
Elderly lady wearing her Careline Pendant

Supporting independence

Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this.

Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Elderly lady receiving a package

Next day delivery

Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering.

If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.

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Contact
0800 101 3333
info@careline.co.uk
  • We are open 24 hours a day, 7 days a week.
  • 11 Robberds Way, Bowthorpe,
  • Norwich, NR5 9JF
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