Frequently Asked Questions
Careline Customer Reviews
Monthly Plan
Spread the cost
Spread The Cost
The Careline Monthly Plan Includes:
- Careline Alarm Base Unit
- Careline Waterproof Pendant
- Wrist & Necklace Attachments
- 24/7 Monitoring Service
- Spread The Cost Across The year
3 months
Yearly Plan
Our Most Popular Plan
The Careline Yearly Plan Includes:
- Careline Alarm Base Unit
- Careline Waterproof Pendant
- Wrist & Necklace Attachments
- 24/7 Monitoring Service
- For a Whole Year
Fall Detector
Automatic fall detection
Automatic Fall Detection
The Careline Fall Detector Yearly Plan Includes:
- Careline Alarm Base Unit
- Careline Waterproof Pendant
- Fall Detector Pendant
- 24/7 Monitoring Service
- For a Whole Year
GSM Alarm
No landline required
No Landline Required
The Careline GSM Yearly Plan Includes:
- Careline GSM Alarm Base Unit
- No Landline Needed
- Careline Waterproof Pendant
- Wrist & Necklace Attachments
- 24/7 Monitoring Service
GPS Alarm
No landline required
No Landline Required
The Careline GPS Alarm Yearly Plan includes:
- Careline water and dust resistant GPS Alarm (complete with cables and charging dock)
- Wrist and Keychain wearing attachments
- 24/7 Monitoring Service
We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
For new customers, there is a one-off additional payment of £40.00 which covers the cost of setting up a new account.
* VAT exempt price. Find out if you qualify for VAT exemption.

What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency.
The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package.
The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team.
In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

A powerful little pendant
The pendant which accompanies the Careline alarm's base unit has some useful features:
- It's lightweight, comfortable and discreet.
- It can be worn around the wrist or neck.
- It's waterproof for use in the bath or shower.
- It has a range of around 100 metres for use in the garden.

Supporting independence
Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this.
Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Next day delivery
Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering.
If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
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