Frequently Asked Questions
Will the alarm work with my broadband?
Your broadband connection will not be affected by your Careline alarm. Our alarm fits in easily alongside your existing equipment.
How big is the alarm?
The alarm unit is 185 x 122 x 41mm and the pendant is slightly bigger than a £2 coin.
What is VAT exemption?
You qualify for VAT relief if you have a disability or a long-term illness and you are buying the product for your own personal or domestic use.
When should I wear my pendant?
We recommend that you wear your pendant at all times. Your Careline alarm will only work in your property but it is often simpler to tuck your pendant inside your clothes when you leave the house. This ensures that your alarm will be ready to use again when you return home. Our pendants are also waterproof, so you can even wear them in the shower!
What happens if I’m not near the loudspeaker/have problems hearing?
This is not an issue and will not affect you using your Careline alarm. Whilst the alarm unit is very loud and the microphone very sensitive, we understand that there are occasions when our customers will be too far away from the alarm to hear it.
In this case, our Care Team will quickly realise that you are not close to the alarm unit and take action. We will firstly call your landline to check whether you are nearer a telephone. The next step will be contacting your nominated contacts or calling the emergency services.
How many units do I need? Can we use two pendants on one box?
You only need one alarm unit per property. This plugs directly into your existing phone line. You can use up to six pendants on one box, making a Careline alarm ideal for couples living together.
How do you know who my emergency contacts are?
Once you have placed an order for your Careline alarm, we require some details about the alarm user. We will send you a form that you can fill in online. Alternatively, a paper form will arrive with the alarm. This form will ask for contact details, medical information and emergency contacts. We will need the completed form returned to us before the alarm is ready to use.