Careline Essential+ Personal Alarm Plan
- Regular price
- From £16.99/month
- Sale price
- £83.50 - £203.88
- Regular price
-
Careline Essential+ Personal Alarm Plan
- Regular price
- From £16.99/month
- Sale price
- £83.50 - £203.88
- Regular price
-
- 600m alert range
- Lightweight and water-resistant trigger
- 24-hour backup battery
- Speak through the base unit
- No charging needed
Are you VAT exempt?
If you as the alarm user, or the person you are ordering for, have a long-term illness or disability, then you do not have to pay VAT for this service. If you select yes for VAT exemption, no VAT will be added to your purchase price. You will need to complete a short VAT relief form which will be sent to you after your order. If you do not qualify for VAT exemption, please select no at checkout.For further information on VAT Exemption please visit our blog. Alternatively, you can find out more on the HMRC website.
Are you VAT exempt?
If you as the alarm user, or the person you are ordering for, have a long-term illness or disability, then you do not have to pay VAT for this service. If you select yes for VAT exemption, no VAT will be added to your purchase price. You will need to complete a short VAT relief form which will be sent to you after your order. If you do not qualify for VAT exemption, please select no at checkout.For further information on VAT Exemption please visit our blog. Alternatively, you can find out more on the HMRC website.
Delivery
For next day delivery please order by 5pm on weekdays. On Saturdays, please order by 12-noon and Sundays by 10am.
Your personal alarm can be setup within 24-hours of ordering, with completion of a New Customer Form.
Returns & Cancellations
If you change your mind, you can cancel your subscription to our Personal Alarm Care Service and return your products for a refund within 30 days of delivery, if the products are still in their original, intact packaging, and the product has not been used, tested or damaged. We will then refund your initial subscription charge and any product costs, excluding our set-up fee, which is non-refundable.
Quarterly Subscriptions:
If you wish to cancel your quarterly subscription to our Care Service past the 30 days from when your product was delivered, we will require 30 days’ notice before you next renewal point. For orders from the 30/01/2025 your renewal will be on the same date of the month as your initial payment and reoccurs every 3 months from this point. You will be required to return to us by post all products that were sent to you initially, undamaged, using our Freepost service. here.
For more information, please see our full terms of service and returns policy.
Our returns policy for opened and unopened goods is in addition to your statutory rights and applies to purchases made, online or over the phone.
Alarm call response time:
We endeavour to answer 97.5% of emergency alarm calls within 60 seconds, in alignment with our commitment with the TSA. As of April 2025, our average answer time was 4.08 seconds.
Network Requirements:
If you have an alarm device that relies on an unlocked SIM card, it will need a mobile signal to connect to us. If you are in a location which has no available mobile signal then an alarm call cannot be made, you will not be able to speak with our Care Team, and our Care Team will not be able to know your location. This is the same as, for example, when you try to make a phone call from a mobile phone when you have no signal – it cannot connect.
Please note that whilst our SIM devices, such as GPS pendants and Personal Alarm products will work with weaker mobile signals, a 4G signal is recommended for faster connections to our Care Team.
Your safety is our priority, and we are committed to providing technology that supports your independence with confidence and security.
Careline Essential+ Personal Alarm Plan added to your cart
Upgrade your plan with Fall Detection from just £3 per month
Complete Plan with Fall Detection
Careline Essential+ Personal Alarm Plan
Here for you at home
Our digital alarms are setting the standard for in-home safety.
With lightning-fast connectivity, you're linked to our 24/7 Care Team with an average call answer time of 4 seconds, help is always close by.
You don’t need to worry about outdated phone lines, the Essential+ Plan is built for modern living.
You can pair your alarm with an additional pendant, perfect if one gets misplaced or if you'd like to protect two people under the same plan.
For added peace of mind, you can upgrade to fall detection. This feature automatically raises an alert after a fall, offering extra reassurance for you and your loved ones.
What's included in your plan?
- Stay Connected at Home – With an impressive 600m range between pendant and base unit, you’re always within reach of help, whether you’re in the house or garden.
- 24/7 Support, Always – Connect to our in-house Emergency Care Team day or night, with just the press of a button.
- Quick and Easy Setup – Simple installation gets you connected quickly, so you can start feeling safer right away.
- Reassurance for You and Your Loved Ones – Know that help is always close by, offering security and comfort for the whole family.
- Designed for Daily Comfort – The Careline Essential+ pendant is lightweight, water-resistant, and comfortable to wear on your neck or wrist for all-day peace of mind.
How it works
Press the button on your pendant or base unit to send an instant alert to our 24/7 Emergency Care Team.
Our team will speak to you through the base unit, contact your emergency contacts, and alert the emergency services if needed.
It’s fast, simple, and designed to get you help when you need it most.
The Careline Essential+ Personal Alarm works without a landline, so you’re fully protected during the UK’s switch to digital phone lines by 2027.
While many older alarms may stop working, the Careline Essential+ Personal Alarm stays connected, giving you reliable, uninterrupted support and peace of mind.
Your Essential+ Personal Alarm trigger does not need to be charged. When the battery runs low, our system automatically lets us know, and we'll send you a free replacement trigger to keep you protected. It's all taken care of for you.
Compare our personal alarms.
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Essential+ Plan |
Complete Plan |
Personal Alarm Watch |
GPS Pendant Alarm |
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Payment Options This price shows the monthly equivalent if you choose our annual plan, which offers the best value. If you prefer to pay monthly or quarterly, we have other payment options available. Monthly Price |
from £16.99 |
from £19.99 |
from £21.99 |
from £22.99 |
24/7 Monitoring |
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Automatic Fall Detection A personal alarm device with fall detection can sense if a fall has happened. If it detects a fall, it automatically sends an alert straight to our Emergency Care Team, who can get help quickly. You can also press the button at any time if you need urgent assistance. Fall Detection |
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Locates you Your location is shared with our Care Team only upon activation, so help comes straight to you, wherever you are. Locates you |
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Where is it worn? |
Wrist or Neck |
Wrist or Neck |
Wrist |
Neck or Pocket |
Battery Life |
No charging needed |
No charging needed |
3-4 Days |
2-3 Weeks |
Talk Through |
Base Unit |
Base Unit |
Watch |
Pendant |
Careline provides a vital lifeline
Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones
Careline365 is here to support you 24/7
If you have any question or need advice finding the right service, please don't hesitate to give our team a ring, they're here to help.
Free next day delivery
Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.
Money back guarantee
We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee2.
24/7 customer service
Our team are always available to answer your questions, supporting customers and their loved ones alike.
Lifetime guarantee
We deliver real value without compromising on quality. All our plans come with our lifetime warranty.