Our Team
The team behind EverNear™ our personal alarm service
Our Emergency Care Team
When your personal alarm is activated, you reach someone who's trained to stay calm, listen carefully, and make quick, informed decisions.
Decisions that save lives.
Day or night, every emergency call made through EverNear is answered by a real person. Someone chosen not just for what they know, but for how they care.
Many of our careline team come from emergency services and care backgrounds, bringing that experience to every personal alarm call, whether that's a serious emergency or simply a reassuring voice.
UK-Based
emergency Care Team
Every 20 seconds
our team answers a call
Over 1.5 million calls
answered last yearSetting the standard for emergency monitoring
We are a provider for the NHS and referred by healthcare professionals nationwide because we're the name people trust.
We're fully accredited by the TEC Services Association (TSA), the UK's gold standard for technology-enabled care and emergency monitoring services.
Each year, we're independently audited against rigorous standards for quality, safety, and service delivery, and each year we surpass them.
30 years of helping people live independently
Careline365 is part of the Appello personal alarm group with over 30 years of experience in emergency monitoring.
In that time, we've supported hundreds of thousands of people, helping them stay safe and independent at home, and giving families the reassurance that someone is always there when the alarm button is pressed.
Our people are our service
Based in Norwich, supporting people across the UK
Every member of our Emergency Care Team is trained and employed by us, held to the same standards as any other emergency service. From a customer query to a life-saving call, nothing is ever outsourced. Your safety stays with us.
Meet Geoff, one of the people behind our training programme. Here's why it matters to him.
Always our own team
Based in Norwich but with nationwide reach, our entire emergency Care Team is trained by us.
Held to the same standards you'd expect from any other emergency service, our careline team has access to your shared medical history and everything they need to act fast.
From a customer service query to a life-saving emergency call, everything is handled by our own team. Your safety in an emergency never gets outsourced.
Why people choose Careline365
4200+
calls a day
54080
Need help choosing?
A few quick questions, and we'll point you to the right personal alarm plan. All of our plans cost the same, so it's simply about finding the right fit.
Or call free on
0800 101 3333
Or call free on
0800 101 3333
From 9am - 5:30pm, 7 days a week.
Our team are happy to help you find the right plan.
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Frequently asked questions
Frequently asked questions
When a personal alarm is activated, a call is raised to Careline365’s trained emergency care team through EverNear.
They will speak with you through your device, understand what’s happened, and arrange the right support. This may include contacting a family member, caregiver, or emergency services, depending on the situation.
Careline365’s emergency care team is accredited by the TSA (TEC Services Association), the UK’s leading body for telecare services. Careline365 is also a provider to the NHS.
Every call is handled by a trained, UK-based professional who has been vetted, employed, and trained by Careline365.
Many of our team members have experience in emergency services or care roles, so you can feel confident that you’re always speaking to someone knowledgeable, calm, and ready to help.
When a personal alarm is activated in an emergency, you are connected to a trained responder within an average of 12 seconds through Careline365’s service.
In an emergency, every second counts. That’s why our team is always ready to answer quickly, day or night, so you can get the help you need without delay.
EverNear is Careline365’s personal alarm service, providing 24/7 monitoring and emergency response support. When a personal alarm is activated, EverNear connects you to a trained team who can speak with you, assess the situation, and arrange help quickly.
It's designed to connect you to help when it matters most, whether you're at home or out and about.
If you still have any questions or need advice contact us.
Trusted by thousands of families across Britain - find your perfect plan today.
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