An unwanted product can be returned for a refund within 21 days* of delivery as long as it’s still in its original, packaging. If an unwanted alarm is returned, all service charges will be refunded and all Careline365 require is the set-up fee. This returns policy for opened and unopened goods is in addition to your statutory rights and applies to purchases made, online or over the phone.
Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. The goods must be returned in a good condition and in their original packaging.
If you would like Careline365 to cover the cost of returning an unwanted item, then please email or phone us and we will arrange to send you a freepost label.
Refunds will be processed within 14 days of us receiving your returned item.
*Please note that faulty or damaged products can be returned for a full refund up to 30 days after purchase.
If you wish to cancel the service after this 21 day cooling off period, you must give Careline365 1 months notice either by telephone, letter or email. You will be required to send the equipment back to us.