These past few months have been some of the hardest in our lifetimes. Since the coronavirus pandemic began, our lives have changed almost beyond recognition. However, one thing that will never change is our instinct to look out for one another and care for the vulnerable. Here at Careline, we have been helping you do just that.
The Impact of Coronavirus
We want to reassure you that your Careline alarm service is unaffected by the pandemic.
The safety of our staff and customers is our top priority. We have put thorough safety measures in place at Careline HQ in order to protect our staff. This has allowed them to continue supporting our alarm users without interruption. We know that lots of our customers depend on their Careline alarm for reassurance and peace of mind – things that are more important now than ever before. That’s why the Care Team (the people who answer your emergency alarm calls) have remained open 24/7, to protect all of our alarm users in these uncertain times.
We have also continued to accept new customers since the crisis began, because we know that lots of people might be feeling more vulnerable or isolated than usual. Fortunately, the Careline alarm service is totally Covid-19-secure.
Contact Free Setup
The Careline alarm is incredibly simple to set up. After ordering, you will receive your alarm via next-day delivery. Once it arrives, simply:
- Plug the alarm into your telephone socket.
- Plug your telephone into the back of the alarm, using the adaptor provided.
- Then plug the alarm into a mains socket.
- Finally, press the red ‘Help’ button to make a test call.
Since alarm setup is such an easy process, there is no need for an engineer to enter your home and set it up for you. This is great news for those who are vulnerable to coronavirus and may be shielding in their homes. Additionally, it means there is no need to break social distancing measures in order to get your Careline alarm up and running.
However, if you do encounter any issues with your setup, please don’t hesitate to give us a call. Our Customer Service team is available between 8am and 7pm Monday to Friday, 10am to 4pm Saturday.
Peace of Mind for You and Your Loved Ones
We know that this is a difficult time for lots of people, especially those who are vulnerable to coronavirus or who live far from vulnerable loved ones. A Careline alarm can give you and your family peace of mind.
All of our alarm users receive 24/7 coverage from our expert Care Team. If one of our alarm users has a fall or is concerned for their safety, all they need to do is press the button on their Careline pendant. The Care Team will answer their call in seconds and arrange for one of their emergency contacts to assist them. If necessary, the Care Team will also call the emergency services to help. We have found that our alarm users and their loved ones have taken great reassurance from their Careline alarms, but don’t just take our word for it. You can read testimonials from Careline customers here.
Get Your Careline Today
If you have any questions about the Careline alarm service and how we’re responding to coronavirus, please give us a call on 0800 101 3333. You can also use the Contact Us form on our website, or send us an email or Facebook message.
You can also order your Careline alarm online or over the phone on the number above.