Choosing the right Careline emergency contacts
When you purchase your personal alarm from Careline365 you will be required to select around five or six people to act as your emergency contacts. These will be selected on your new customer form, which you will receive after making your order.
Your emergency contacts are an important part of the Careline personal alarm system and need to be carefully selected in order for them to be effective should you press your pendant in an emergency. Today we will give you a quick guide to the people you should be selecting as your contacts.
What the emergency contacts do
Your emergency contacts will be the people that will be called should you be involved in an incident at your home. When you press your MyAmie Pendant device an alert message is sent to our 24/7 Care Team, who will react by trying to speak with you over your alarm base unit's loudspeaker.
After assessing the situation the Care Team will then begin phoning the people that you have selected as your emergency contacts. They will be told that you have pressed your button and that you require assistance urgently.
The Care Team will go through your list if they cannot get through to the person named as your number one contact. The emergency services will also be contacted by the Care Team if they are required.
Most customers choose family members such as their children and grandchildren to be their emergency contacts. In a lot of cases these are the people that have actually purchased the personal alarm for their elderly loved ones.
Choosing family members is also a good option as they are more likely to have a key to your home and they will know more about your medical history and what could have triggered you to feel unwell or have a fall.
One bit of advice would be to choose members of your family that live closest to you if this is possible. The closer they live, the quicker they can get to your house and help.
After your family, the next option would be to select close friends as your emergency contacts. Again the closer they live to you the better.
Having people that you trust as your emergency contacts will no doubt boost your confidence even more as you know that they will be the ones on their way to you if you press your pendant.
A third option that is often selected by our customers for their emergency contacts is their neighbours. This is an obvious choice to have as they literally live next door or across from you and it will take them just a few quick minutes to get to your home.
Within minutes of pressing your button, a member of our Care Team can be on the phone to your neighbours to tell them that you require help. You can read our post on checking on elderly neighbours here and how people in the community can help.
Add a Key Safe?
Another potentially important part of our personal alarm system is the Key Safe. Key Safes are metal containers which store your house keys behind a combination lock, with the code selected by you. This is a much safer option compared to leaving your spare keys underneath a door mat or plant pot.
We advise that you let our team know what your code is so that we can add it to your account details. This is so that if you press your button and require help, we can then pass on your code to the emergency services and your emergency contacts - who may or may not already know your code.
You may have a fall when your front door is locked - which could delay help getting to you. Force may have to be used by the emergency services if they can not open your front door.
By giving us your Key Safe code, the Care Team can pass this on to your emergency contacts and the emergency services so that they can gain access to your keys and your property. The minutes saved by having a Key Safe could make all the difference.