As we get older things that used to seem part of our everyday routine (walking down the stairs, for example) can make us feel at risk. We understand that this leads to feeling unsafe and vulnerable in your own home and as a result, one of the biggest fears in elderly people is loss of independence.
Careline365 – 24-hour help
Our Careline 24 hour help alarms are the perfect solution to improve your quality of life at home. Our Platinum Accredited Care Team are there 24 hours a day, 365 days a year, meaning that you can regain your confidence in the knowledge that if you ever do need assistance help is a button press away. By choosing a Careline alarm you are ensuring that you have constant support from our Care Team staff.
Careline365 is not just for older people. Anyone who needs a Careline personal alarm can have one. Whether you are disabled, suffering from a health problem, vulnerable or just need a little more support at home, an alarm is the perfect solution to keep you feeling safe.
What do I need?
The only requirement for a Careline alarm is that you have an active phone point in your property. We provide all other equipment that you need to get your Careline up and running. Your alarm is composed of two parts:
- A pendant button – This lightweight pendant comes with a choice of attachments – it can be worn around the wrist, around the neck or on a belt clip. The pendant has a radius of up to 100 metres away from the alarm unit which is usually more than enough to cover your entire property including the garden.
- A base unit – This is a discreet white box that simply plugs into your telephone point and into a mains plug. Your telephone then plugs into the alarm unit and works as it normally would.
When your alarm arrives, simply check that we have your completed New Customer Form, plug in and test the alarm (instructions included), pop on your pendant and carry on with your day knowing that you are safer.
Our Care Team: how it works
As well as being at the other end of you alarm call every day, our Care Team have TSA Platinum Accreditation meaning that they have been recognised for exemplary service. Most importantly this accreditation means that 98.5% of emergency alarm calls are answered within 60 seconds.
If you ever need assistance, press your pendant button. This sends an alert to our Care Team who will answer the call and speak to you over the loudspeaker on your alarm unit to find out the issue. If you are not close to your base unit, the Care Team will call your landline to try and speak to you this way.
Whether the Care Team manage to speak to your or not, they will then go on to take appropriate action. They will contact:
- Your nominated contacts – These can be neighbours, family members, friend or carers that will be able to get to you quickly. You provide us with these details via your New Customer Form that we send you when you sign up with Careline. Read more about emergency contacts in our previous blog post.
- The emergency services – We will contact the emergency services for you if we can tell that you are in need of emergency medical attention or if we cannot reach your nominated contacts. For this situation, we recommend a key safe be installed. This is a small, secure box that is placed on the outside of your property and has a set of keys to your house inside. We keep a record of your key safe code and pass it onto the emergency services. We will also pass on your medical details to paramedics so that they arrive prepared to treat you.
If you are interested in the peace of mind that comes with having access to Careline 24 hour help, you can call our customer services team on 0800 101 3333. Our team are happy to answer any questions you may have and we can set your Careline alarm up within 24 hours.